Description
Rokt is hiring a Customer Solutions Specialist to support eCommerce merchants through live chat, email, and Intercom by guiding customers through the Aftersell application, troubleshooting issues, collecting feedback, and contributing to projects involving documentation, partner onboarding, review generation, and support-process improvements. The role requires a customer-first, entrepreneurial, AI-first, disciplined, communicative, and collaborative approach, with a target total compensation of $67,000–$74,500 and fully funded medical, dental, and vision insurance. Most teams work in the office at least four days per week.
