Summary from listing
Nestlé Integrated Business Services Manila, Inc. is hiring a full-time Order-to-Cash Customer Service Specialist in Meycauayan, Bulacan, Philippines. The role manages customer interactions, order placement, inquiries, issue resolution, returns, refusals, and claims; monitors the Order-to-Cash process from order capture through delivery and payment; resolves order blocks and billing concerns; communicates order risks and mitigation plans; collaborates with Demand Management, Logistics, Billing, and Sales; and maintains CRM or ticketing records. The position requires a bachelor’s degree in business, supply chain, or a related field, 2–5+ years of relevant experience, strong Order-to-Cash knowledge, communication and stakeholder-management skills, problem-solving ability, and proficiency with MS Office, database/reporting tools, and SAP.
