Description
Sandstone is hiring a Customer Strategy Lead to own post-sales customer relationships from implementation through renewal and expansion. The role leads onboarding and adoption, manages a portfolio of enterprise accounts, runs business reviews and QBRs, mitigates churn risk, identifies expansion opportunities, and partners with engineering, sales, product, and customer success teams. Candidates should have at least four years of customer-facing experience, ideally in B2B SaaS or complex organizations, with a track record across the full post-sales lifecycle and strong executive presence. The position is based in Sandstone’s Lower East Side office.
