Description
The Customer Success Account Manager (CSAM) serves as a primary delivery lead and partner for strategic enterprise customers, coordinating post-sales delivery and support across Microsoft and partner ecosystems. The role manages customer relationships, aligns customer success plans with account priorities, leads program planning and reviews, tracks product adoption, and identifies retention opportunities. It requires a bachelor's or master's degree in a related field, 9+ years of relevant customer success, solution delivery, practice management, consulting, or portfolio management experience, relevant cloud or IT service-management certifications, and 5+ years of customer-industry experience. The position is flexible, allowing up to 25% remote work, and applications are accepted until the position is filled.
