Description
Illumio is hiring a remote Customer Success Advisor in Taiwan to report to the Director of Customer Success and drive customer value across onboarding, adoption, renewals, expansion, and strategic roadmapping. The role partners with cross-functional teams, manages adoption health and executive business reviews, coordinates product responses, and documents customer use cases. Candidates need at least five years of experience in customer success, technical account management, professional services, or a related customer-facing role, preferably in cybersecurity or enterprise SaaS, along with strong communication, prioritization, and bilingual Mandarin Chinese and English proficiency.
