Description
Semaphore is hiring a remote Customer Success Analyst for an 18-month contract in Canada, with possible extension. The role supports customers after platform implementation by triaging Tier 1 technical issues, routing and escalating requests, troubleshooting and closing issues, documenting product usage and troubleshooting procedures, and maintaining knowledge bases. The analyst will also work on-call, collaborate with internal stakeholders, and contribute to building Customer Success processes. Experience in genomics, clinical laboratories, or health sciences is an asset but not required.
