Description
Inter is hiring a Customer Success Operations Analyst to join its Customer Success team and improve customer operations through data analysis, process improvement, KPI monitoring, and cross-functional consulting. The role involves analyzing customer data, mapping and optimizing customer journeys, tracking metrics such as churn and NPS, developing scalable playbooks, and influencing product, technology, and operations teams. Required qualifications include experience in Customer Success or related areas, proficiency with data analysis tools, familiarity with Lean, Six Sigma, or Agile, and strong communication and ownership skills.
