Description
Doctoralia is hiring a Customer Success Manager to manage a portfolio of clients, improve engagement and retention, conduct video client meetings, analyze client data and behavior, develop action plans, and escalate issues with diagnoses and solutions. The role requires customer service or customer success experience, familiarity with HubSpot and Google Workspace, strong organization and negotiation skills, and the ability to work autonomously in a dynamic environment. It follows a Monday-to-Friday schedule and uses a hybrid model for employees in Curitiba or the metropolitan area.
