Description
GitLab is hiring a Customer Success Architect to build consultative relationships with key customers, guide them through GitLab adoption, and serve as a liaison between customers and Product Management, Engineering, Sales, and Support. The role owns assigned customers, develops Customer Success Plans, manages escalations, recommends training, and supports adoption and retention. Candidates need Git and DevSecOps knowledge, prior customer success or related experience, project management and communication skills, and fluent German; the role is remote and may require travel.
