Description
Adaptive is hiring a Customer Success Associate to own customer implementation, onboarding, and technical support from the ground up. The role serves as the first line of defense for clients, conducts onboarding kick-off calls, troubleshoots issues, monitors support channels, collaborates with Engineering and other internal teams, and provides product feedback. The position is based in the company’s New York City office and requires 1–2 years of client-facing experience, strong troubleshooting and communication skills, and the ability to thrive in a fast-paced startup environment.
