Description
Dexcom is hiring a Manila-based Outbound Customer Support Associate to make proactive outbound calls to customers after they begin using its continuous glucose monitoring products. The role resolves product issues, documents interactions in CRM and case tools, follows up with customers and internal teams, identifies at-risk customers, and shares customer patterns. It requires 3 to 5 years of relevant outbound customer-service or retention experience, strong English communication, CRM or ticketing experience, and the ability to work scheduled shifts. The position offers a comprehensive benefits program, growth opportunities, and up to 5% travel.
