Description
Goodstack is hiring a Customer Success Associate to own the end-to-end customer journey for AgentPro, an AI-powered grant-writing platform. The role focuses on onboarding clients, enabling self-service AI use, coordinating with grant delivery specialists, monitoring usage and renewal metrics, managing escalations, and collecting customer feedback. Candidates should have customer success, account management, or client services experience, strong stakeholder and communication skills, and the ability to handle escalations and learn AI workflows. The position offers private health insurance, paid leave, flexible working hours, a work-from-home budget, and other benefits.
