Description
Shell is hiring a Customer Operations Specialist Loyalty in Manila to provide frontline customer service for its Retail End-to-End integrated team. The role handles customer enquiries, complaints, promotions, loyalty registration and data management, loyalty points, lost-card processes, complaints, digital and social-media support, and internal process coordination. Candidates should have customer-service or operations experience, English proficiency at B2, Microsoft Office and social-media experience, and a business-related bachelor’s degree or equivalent experience; the posting offers flexible working hours and the possibility of remote or mobile working.
