Description
YCharts is hiring an entry-level Customer Support Associate I for its Customer Success team. The role responds to customer inquiries, troubleshoots platform and account-access issues, monitors customer health, shares customer feedback with product and engineering teams, and collaborates on educational resources and process improvements. Candidates need 0–2 years of relevant experience, a bachelor’s degree in a related field, and strong communication and organizational skills. The position offers hybrid work, health, dental, and vision insurance, and a base salary of $50,000–$60,000 USD.
