Description
ePlus is hiring a remote Customer Success Coordinator to manage a portfolio of managed services clients after sale. The role owns onboarding, customer adoption, issue escalation, relationship management, health monitoring, expansion opportunities, problem resolution, reporting, and CRM and ticketing systems. Candidates should have 1–3 years of customer-facing experience, knowledge of IT infrastructure and services, strong communication and analytical skills, and a bachelor's degree or relevant professional experience. The initial base salary is $45,000–$60,000 annually, with possible commissions and discretionary bonuses, and medical, financial, retirement, stock purchase, and paid-time-off benefits may be available.
