Description
The Professional Services Engineer (Customer Success) supports the delivery, adoption, and ongoing optimization of customer journeys using NICE’s Proactive AI Agent platform. The role partners with Sales, Professional Services, Business Intelligence, and technical teams; manages assigned client accounts; translates business requirements into solution designs and configurations; monitors adoption and value-realization metrics; and supports implementation, go-live, and continuous improvement. It requires a bachelor’s degree or equivalent professional experience, customer-facing or service-delivery experience, analytical and communication skills, and familiarity with conversational AI, automation, or customer experience technologies.
