Description
Backbase is hiring a Customer Success Director to own the full lifecycle of strategic banking and credit union customer relationships, from initial engagement through renewal and expansion. The role serves as an executive-level trusted advisor, establishes governance with senior stakeholders, owns success plans and value baselines, coordinates account strategy across delivery, product, and commercial teams, drives platform adoption, runs executive business reviews and QBRs, and converts healthy accounts into references and expansion opportunities. The position requires frequent regional travel, a bachelor’s degree in technology, business, or a related field, and at least 12 years of customer success experience in technology or software, with financial services technology and agentic or conversational banking experience preferred.
