Description
Backbase is hiring a Customer Success Director - Enterprise to deepen strategic partnerships with regional enterprise customers, particularly in financial services. The role manages C-level relationships, drives product adoption and revenue growth, leads renewals, builds customer advocacy, gathers product feedback, and mentors team members. It requires a bachelor’s degree, 12+ years of enterprise customer success experience, technical acumen, strong stakeholder communication, and frequent travel. The position is based in Atlanta and follows a hybrid schedule of two office days per week.
