Customer Success Director at Knit

Knit is hiring a Customer Success Director to own a portfolio of enterprise, mid-market, and PE clients, driving retention, expansion, use-case activation, renewals, pricing, and contract negotiations. The role also leads product enablement, supports client issues, builds relationships with economic buyers, and partners with Sales, Research, and Product. Candidates need at least 8 years of market research experience and 6 years owning client relationships with direct commercial accountability. The position is hybrid in New York City, with remote pods available in New York City, Chicago, and Washington, D.C., and offers a base salary of $150,000–$170,000 plus commission.