Description
Hightouch is hiring a Customer Success Engineer to work directly with users to help them maximize value from its agentic marketing platform. The role involves answering customer questions through Intercom, Slack, phone, and email; understanding APIs, SaaS tools, and customer data; collaborating with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations; and participating in an on-call rotation. Candidates need at least two years of customer-facing experience, a technical background, SQL knowledge or willingness to learn, strong communication and discovery skills, and adaptability. The position pays CAD 90,000–115,000 per year and offers ISO equity options.
