Description
Together AI is hiring a Customer Success Engineer to serve as the named technical owner for a strategic customer relationship. The role manages large-scale GPU infrastructure across compute, networking, storage, and facilities; leads issue resolution, RMA and hardware lifecycle coordination, observability, capacity expansions, and executive customer communications. It requires 5+ years of customer-facing technical experience, including 2+ years in technical account management or solutions architecture for large-scale AI or HPC infrastructure, along with expertise in GPU diagnostics, Ethernet and InfiniBand fabrics, enterprise storage, and observability tools. The position is full-time and hybrid in San Francisco, California, or New York, New York, with a US base salary range of $260,000–$290,000 plus equity and benefits.
