Customer Success Engineer at zeronetworks

Compensation

$130,000 – $160,000/yr

Setup: Remote
Location: North Carolina
Type: Full-time
Level: mid
Posted: Aug 12, 2026

Description

Zero Networks is hiring a Customer Success Engineer to help customers realize value from its products after purchase. The role combines customer onboarding and training, deployment support, usage adoption, technical issue resolution, relationship management, and feedback collection, requiring technical knowledge of Active Directory, REST APIs, Python or PowerShell, and Windows, Linux, and Mac operating systems. The position is ideally based in Charlotte but is open to other remote locations, and offers an annual base salary of $130,000-$160,000 plus stock options, benefits, and an annual bonus.

Required Skills

Asset segmentation
Customer training
Technical issue resolution
Relationship management
Active Directory
REST APIs
Python/PowerShell
Operating systems
Problem solving
Communication

Additional Information

Minimum Education: Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Required Previous Experiences: At least 3 years of experience in customer success, technical support, or a related role, preferably in SaaS or information security
Preferred Qualifications: Experience conducting customer training sessions or workshops
Ability to explain complex technical concepts to non-technical audiences
Ability to manage multiple priorities and adapt to changing customer needs

About zeronetworks

zeronetworks

network security

Zero Networks delivers automated microsegmentation, securing assets on-prem, in the cloud, and OT/IoT. Deploy in 30 days with set-and-forget simplicity.