Customer Success Engineer (Contract) at Retell AI

Department: Technical Success

Compensation

$6,000 – $7,500/mo

Setup: Remote
Type: Full-time, Contract
Level: mid
Posted: Aug 19, 2026

Description

Retell AI is hiring a Customer Success Engineer on a full-time 1099 contract to support enterprise customers in deploying and scaling AI voice agents. The role combines software engineering, customer success, and AI deployment work, including technical onboarding, agent and integration development, debugging APIs, webhooks, SIP, telephony, authentication, and latency issues, and partnering with customer engineering teams. The position is remote, requires a bachelor's degree in a technical field and 2–8 years of relevant experience, and offers $6,000–$7,500 USD per month.

Required Skills

API debugging
Python
TypeScript
Voice AI
Technical problem solving
Technical communication

Additional Information

Minimum Education: Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
Required Previous Experiences: 2–8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
Experience working with APIs and debugging technical issues
Preferred Qualifications: Experience with Python or TypeScript
Experience with AI, LLMs, or Voice AI
Startup experience
Enterprise customer experience
Willingness to travel occasionally for customer launches or onsite work