Description
Shadeform is hiring a Customer Success Engineer II to help customers successfully use and scale AI infrastructure. The role involves troubleshooting infrastructure, platform, hardware, and Linux issues; managing server provisioning and deployments; communicating with customers and internal teams; documenting processes; monitoring recurring issues; and surfacing product feedback. Candidates need at least two years of customer-facing technical experience, strong Linux fundamentals, multitasking ability, clear communication skills, and a customer-first approach. Cloud, GPU, provisioning, scripting, networking, and infrastructure-vendor experience are bonuses. The position offers a negotiable base salary, health, dental, vision, 401(k), and flexible PTO.
