Description
Deepgram is hiring a Customer Success Engineer to drive adoption, retention, and expansion across a large pooled portfolio of Scaled-segment customers. The role combines technical customer success with scalable systems: designing automated onboarding and enablement journeys, providing API and architecture guidance, troubleshooting L1/L2 issues, running one-to-many programs, monitoring account health, identifying expansion opportunities, and building reusable playbooks, scripts, and automation. Candidates should have 3–5+ years of technical customer-facing experience, strong API and developer-workflow fluency, systems thinking, data-driven prioritization, and the ability to work independently in a remote environment.
