Description
Cellebrite is hiring a Customer Success Intelligence Specialist to build, iterate, and operate a customer success intelligence layer that converts product telemetry and customer signals into scalable customer journeys for customer success, sales, and the broader go-to-market ecosystem. The role analyzes adoption and health data, identifies churn and expansion risks, creates playbooks and automated engagement motions, supports customer adoption and value, and partners with sales, product, and customer success teams. The position requires a background in law enforcement, investigative practices, digital intelligence, or forensic technologies, along with strong analytical, communication, and collaboration skills; it may require up to 40% travel and follows a hybrid model with office presence 1–2 days per week.
