Description
Hive is hiring a Customer Success Lead to manage strategic enterprise customer relationships and drive long-term growth for its API solutions and AI platforms. The role owns post-sales relationships, onboarding, implementation, adoption and usage metrics, technical issue resolution, customer feedback, expansion opportunities, and collaboration with Sales, Product, Engineering, and Operations. Candidates need a bachelor’s degree in mathematics, engineering, or a related technical field, at least three years of enterprise client-facing experience, prior Customer Success or Technical Account Management experience in a SaaS company, and strong technical and communication skills. The expected base salary is $110,000–$170,000, with stock options potentially offered.
