Description
Nitra is hiring a Customer Success Lead to build and lead a high-performing Customer Success Manager team serving SMB and mid-market healthcare customers. The role focuses on customer utilization, retention, expansion, commercial growth, renewals, pricing, adoption, and cross-functional collaboration across credit card, financing, marketplace, and AI software products. The position requires 7+ years of experience, including customer success, account management, or post-sale work in high-growth technology companies, with a strong track record in SMB and mid-market environments. Nitra offers a hybrid work policy, equity, health, vision, and dental insurance, and a 401K match.
