Description
Reform is hiring a remote Customer Success Manager to provide high-touch client support from cabinetry delivery through installation. The role involves responding to inquiries, coordinating delivery and installation logistics, troubleshooting order and installation issues, tracking replacement parts, managing claims documentation, reviewing designer orders for production accuracy, and sharing customer feedback with management. It requires client-facing experience, strong communication, CRM and Microsoft 365 proficiency, independent multitasking, cabinetry industry knowledge, organization, and attention to detail. The position is a full-time employee role with benefits, paid time off, holidays, and employee product discounts.
