Description
Forus is hiring a Customer Success Manager to own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy. The role partners with providers to drive workflow transformation, stakeholder alignment, account health, escalations, business reviews, and strategic planning, while helping refine provider success playbooks and product direction. It requires 2–10 years of customer-facing experience, strong analytical and communication skills, and a consultative approach; the position is full-time and in person in New York, with fully covered medical, vision, and dental insurance and other benefits.
