Description
Rainfall Health is hiring a Customer Success Manager to own a portfolio of 15–25 health system and provider group accounts, manage onboarding through renewal, drive product adoption and EHR-workflow training, protect and expand revenue, gather customer feedback, and deliver ROI-focused quarterly business reviews. The role requires 3–6 years of customer success, account management, or implementation experience, including at least 2 years serving health systems or provider organizations, along with knowledge of health IT, enterprise renewals, and recurring-revenue value drivers. The position offers a hybrid work environment with remote and on-site work in the San Francisco Bay Area.
