PointOne is hiring its first Customer Success Manager to support law firm customers for its AI-powered timekeeping product. The role focuses on onboarding, training, support, relationship management, pilot-to-contract conversion, customer feedback, and cross-functional coordination with product and engineering in an early-stage, in-person startup environment. Compensation includes equity and benefits such as health, dental, and vision insurance, plus meals and team events.
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PointOne is an AI-powered platform that automates legal time tracking, billing compliance, and practice analytics for law firms.