Description
Mamba Logistics is hiring a mid-level Customer Success Manager for a full-time remote/hybrid role supporting customers throughout their logistics experience. The position manages customer relationships and accounts, coordinates shipment activity, tracks deliveries, resolves service issues, supports onboarding and retention, maintains CRM and logistics-system records, prepares service-performance reports, and coordinates with carriers and internal logistics, operations, sales, and accounting teams. Applicants need a high school diploma or equivalent, 2–4 years of relevant customer success, account management, logistics, transportation, customer service, or operations experience, strong communication and organization skills, problem-solving ability, and proficiency with CRM, email, spreadsheets, and standard business software.
