Description
Neptune Technology Group is hiring a Customer Success Manager to lead its Customer Success, Sales Admin, and Customer Service functions across the commercial lifecycle from quote through order entry, retention, and expansion. The role owns net revenue retention, account health, renewal and expansion pipelines, CRM accuracy, and customer service resolution, while partnering with Sales, Revenue Intelligence, Sales Enablement, and Solutions Delivery. It requires 5–8+ years of customer success, account management, or customer service leadership experience, a bachelor's degree or equivalent experience, and offers a hybrid arrangement with at least three days per week in Tallassee, Alabama or Duluth, Georgia.
