Description
The Customer Success Manager will manage existing Engage3 client accounts, drive renewals and upsell or cross-sell opportunities, improve product adoption and customer advocacy, and support strategic account planning, contracting, invoicing, CRM forecasting, and customer feedback. The role requires a college degree, at least two years of experience in account management, customer success, analytics, or sales support, and at least one year of experience with retailers and price optimization. It is a full-time, US-based role requiring strong communication, relationship-building, organizational, and collaboration skills, along with proficiency in PowerPoint, Excel, Word, and Salesforce.
