Description
Moss is hiring for a Customer Success role focused on driving SaaS revenue growth through proactive customer engagement, upselling, churn mitigation, and product advocacy. The person will manage a customer portfolio, use KPIs and data insights to identify expansion opportunities and risks, communicate customer feedback to internal stakeholders, and help improve the customer journey and retention. The role requires proven commercial B2B experience, prior upselling experience, and fluent German and English, with a strong emphasis on customer empathy, communication, analytical thinking, and structured execution.
