Description
Pointr is hiring a senior Customer Success Manager to lead customer success for its Workplace customers. The role owns adoption, renewal, expansion, and retention strategy; manages customer health, executive alignment, QBRs, risks, and growth opportunities; and collaborates with Customer Advocates, Product, and Delivery. It requires at least five years of experience in complex B2B environments, enterprise account management, and renewal or expansion work, with a Boston hybrid work arrangement and a base salary of $125,000–$140,000 plus a 15% target bonus and equity.
