Description
7Learnings is hiring a Customer Success Manager to serve as the central interface between customers, the product, and engineering teams. The role owns the customer-care strategy, improves knowledge resources, creates technical GitHub tickets, handles customer requests, summarizes issues in dashboards, and collaborates with customers, data scientists, and sales to develop offers and solutions. The position requires practical experience in customer success, account management, product management, or technical support, preferably in a SaaS environment, along with strong communication, problem-solving, organizational, and technical skills. It is based in Berlin-Mitte with a hybrid arrangement of three home-office days per week.
