Description
The Customer Success Manager leads customer success for assigned accounts, oversees project implementation and service delivery, manages key stakeholders and SLAs, coordinates a team of desktop, system, network, and helpdesk engineers, and provides reporting and trend analysis. The role also maintains customer relationships, identifies operational gaps, supports financial cost priorities, and ensures delivery against cost plans. A bachelor's degree, English and Mandarin fluency, stakeholder management, and 1–2 years of relevant customer-facing experience are required.
