Description
AppDirect is hiring its first Customer Success Manager for Devs.AI, a strategic AI-powered enterprise initiative. The role owns the post-sales lifecycle for strategic accounts, including onboarding, adoption, renewals, expansion, quarterly business reviews, and executive updates. It also oversees customer support through Zendesk, collaborates with internal support teams, manages service-level agreements, maintains customer health and satisfaction metrics, creates support content, and serves as a liaison between customers and product and engineering teams. The position requires 4–7 years of customer success, account management, or support management experience, strategic-account experience, Zendesk proficiency, technical aptitude, data-driven and AI proficiency, and strong communication skills. The listed annual base salary or on-target earnings range is CAD 92,000–121,000.
