Description
ARC Intelligence is hiring a Technical Customer Success Manager to lead technical onboarding and implementation for customers, configure ERP and financial-system integrations, troubleshoot technical issues, build implementation documentation, drive adoption, translate customer requirements into product feedback, and support training and product demonstrations. The role requires German fluency, 2–6 years of relevant experience, B2B SaaS and enterprise or mid-market customer experience, and familiarity with APIs, integrations, JSON, ERP systems, and modern SaaS architectures.
