Summary from listing
BackOps is hiring a Customer Success Manager to own end-to-end relationships with a portfolio of logistics and supply-chain customers, from onboarding through renewal and expansion. The role focuses on understanding customer goals, driving adoption, translating feedback into product requests, identifying expansion opportunities, and collaborating with product and engineering teams. Candidates should have at least five years of customer-facing experience, strong communication and organizational skills, and a commercially oriented approach; logistics, SaaS, and process-improvement experience are preferred. The position offers a hybrid schedule, health, dental, and vision coverage, and performance-based incentives.
