Customer Success Manager at CDC Data Centres

Type: Full-time
Posted: Jun 30, 2026

Description

CDC Data Centres is seeking an experienced Customer Success Manager to join their team. This role involves building strong customer relationships, managing service delivery lifecycles, coordinating cross-functional teams, and ensuring customer satisfaction. The ideal candidate will have solid experience in service delivery and project coordination, particularly within technology sectors, and possess strong communication and problem-solving skills.

Required Skills

service delivery
project coordination
contract management
SLA management
performance reporting

Additional Information

Required Previous Experiences: Solid experience in service delivery and project coordination, ideally within technology or critical environments.
Extensive experience supporting large or enterprise customers with engagement with leaders and wider internal & stakeholders.
Demonstrated growth in customer or service management roles, with the confidence to lead conversations and take accountability.
Strong capability across contract management, SLA management and performance reporting.
Clear, confident written and verbal communication, with the ability to engage effectively across technical and non technical stakeholders.
A solutions focused mindset with strong problem solving ability and attention to detail.
A genuine commitment to customer satisfaction, taking ownership of outcomes and nurturing long term stakeholder relationships.
Experience working closely with delivery leads to ensure aligned, consistent communication and progress across active projects.
Preferred Qualifications: Tailored CDC Academy and hands-on training provided.