Description
The Customer Success Manager will own a portfolio of enterprise Clarasight accounts, driving adoption of AI-enabled workflows, measurable business value, renewals, and expansions. The role advises senior leaders across finance, travel, sustainability, procurement, and operations; translates customer outcomes into executive-ready narratives; and partners with solution architects, engineers, product, data, and sales. It requires a senior customer-facing professional with at least 8 years of experience in high-touch enterprise customer success or account management, strong executive judgment, technical fluency, and comfort navigating complex organizations.
