Description
Cruva is hiring a Customer Success Manager to own the full lifecycle of a portfolio of brands using its TikTok Shop operating system. The role leads onboarding, manages ongoing customer relationships, handles support conversations, troubleshoots platform issues, identifies product feedback, monitors customer health, and collaborates with sales on expansion. Candidates should have SaaS customer success, account management, onboarding, or support experience, strong communication skills, and familiarity with CRM and support tools; TikTok Shop, ecommerce, or creator economy experience is a plus. The position offers a $70,000 to $100,000 base salary plus equity and is remote for US or UK hours.
