Description
Experian is hiring a Customer Success Manager for its UK EDQ Customer Success team to manage existing client relationships, achieve retention and revenue targets, forecast renewals, develop account plans, identify cross-sell and upsell opportunities, resolve client issues, and contribute to customer satisfaction and product feedback. The role requires B2B account management, customer success, or customer retention experience, strong stakeholder relationship skills, and commercial expertise. It is a hybrid role with 40% office-based work and includes pension, Bupa healthcare, a sharesave scheme, and annual leave.
