Description
Flash is hiring a Customer Success Manager to manage a portfolio of LTO customers, diagnose underutilization, review usage and behavior data, prioritize support and expansion opportunities, lead consultative conversations, resolve customer requests, and develop technical product knowledge. The role requires prior Customer Success, Support, or B2B Customer Service experience, higher education in Business Administration, HR, or a related field, CRM and management-tool experience, and strong communication and data skills. Knowledge of HR operations, personnel administration, payroll, or labor law is a plus.
