Description
Flooid is hiring a Customer Success Manager to help retail customers maximize value from its software solutions by managing onboarding, adoption, optimization, retention, and growth. The role involves serving as the primary point of contact for multiple accounts, monitoring customer health and usage data, conducting business reviews and training, collaborating cross-functionally with Sales, Product, Project, and Support teams, and advocating for customer needs. The position is based in the United States with remote or hybrid/in-office flexibility in Cincinnati, Ohio, requires candidates to be in the Eastern or Central Time Zones, and is full-time with day-one benefits including medical, dental, vision, life, disability, paid leave, and a 401(k) match.
