Description
Forerunner is hiring a Customer Success Manager to own the ongoing success of a full book of business, from onboarding through renewal. The role focuses on customer health and retention, product adoption, account growth, cross-functional partnership with Sales, Product, and Engineering, and contributing to customer success processes. Candidates should have 4–6 years of experience in customer success, account management, or client services, with a track record of renewals and expansion opportunities; government or regulated-industry experience is relevant but not required. The role can be hybrid or fully remote, with priority for candidates available in New York City, San Francisco, or Portland, Maine, and offers $105,000–$125,000 in base salary plus an OTE of $125,000–$145,000.
