Description
Geotab is hiring a Customer Success Manager to own a portfolio of small- and medium-sized business customers and drive measurable outcomes from onboarding through renewal and expansion. The role focuses on customer health, adoption, retention, renewals, growth opportunities, escalations, CRM and analytics reporting, and cross-functional collaboration with Product, Sales, Support, and Operations. Candidates should have a business degree or relevant Customer Success or Account Management experience, fluency in English, Portuguese, and Spanish, strong communication and analytical skills, and familiarity with IoT/telematics, B2B SaaS, contracts, pricing, and CRM tools.
